Refund policy

Due to the perishable nature of food products, orders once prepared and dispatched are generally non-returnable. However, customer satisfaction is important to us, and refunds or replacements may be provided in the following cases:

Eligible Refund Cases

You may request a refund or replacement if:

  • Wrong item was delivered
  • Food was damaged or spilled during delivery
  • Order was missing items
  • Food quality issue (spoiled, undercooked, etc.)
  • Order was not delivered

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after order preparation
  • Incorrect delivery address provided by customer
  • Delays caused by weather, traffic, or third-party delivery partners
  • Partially consumed food
  • Minor taste or spice preference issues

Refund Request Time

Customers must report issues within 30 minutes of delivery with:

  • Order ID
  • Description of issue
  • Supporting photos (if applicable)

Refund Process

Approved refunds will be processed to the original payment method within:

  • 5–7 business days for online payments
  • Store credit/replacement where applicable

Cancellation Policy

  • Orders can be cancelled only before preparation starts.
  • Once preparation begins, cancellation requests may not be accepted.

Contact Us

For support regarding refunds or order issues, contact: